Our Most Recent Service Reviews
We've been customers under the Dykstra name for several years, for multiple services. Never had an issue until they switched to Precision. Apparently, they don't have enough technicians to service the added customer base. This was the explanation I ...received about the issue I've had with getting my generator serviced. The technician failed to show for an appointment on 08/28. Later that day, I received a call from someone who stated they no longer service generators on Mondays but she would note the feedback that I wasn't told this until the day of. That person scheduled a new appointment for 09/13. I was told today that the appointments stands, unless an emergency comes up?! Ridiculous. 2 stars only because they at least have nice folks answering the phones 🤷🏽♀️
Worse place ever. We were dealing with an estimator since the middle of July 2023. We even asked if they couldn’t do the job to let me know an we’ll find someone else. I was told by the estimator “no no we want the work “. The proposal was sent ...to us we signed off on it and ASSUMED it was a done deal. We kept on being told the job would be done on a specific day each week for 2 weeks. This past Friday I was promised that it would FOR SURE be done the week of 8/28 Lo and Behold this morning (8/30) I get a a call from them telling me that they are not going to be doing the job. This whole ordeal was for replacement on AC & Heating in a condo we are selling. We really thought the work would be done this week so we put our condo up for sale on Sunday. Don’t trust this place even if you have it in writing.
I was very happy that the service person was on time. Very professional, knowledgeable and friendly. He was extremely informative. I appreciate such a great experience. Thank you Dykstra.
Mack was my technician and was very professional and very knowledgeable and very nice would highly recommend him for any job
Hopefully I am leaving the review in the right spot since the technician told me of the merger with Precision Today. I scheduled an annual A/C unit tune-up and was satisfied with the experience. My technician was Ricardo Gomez from Precision Today and he ...was very professional in explaining my A/C unit and expected lifetime it has left since it is an old model. I wanted to get ideas of what it will cost to replace my A/C unit so I can start saving for potential future expenses and he provided me with free estimates and explained the process in detail should I decide to replace the unit. He definitely was very patient with me since I tend to ask a lot of questions and appreciate his exceptional customer service.
NEVER use this company. They installeda brand new AC unit in my condo in 2019. I purchased the condo in 2021 and it wasn't working. They told me I had freon leaks and needed a new compressor. When they came to install the compressor they couldn't ...remove the unit, so the owner told them to saw the unit in half and sell me a whole new unit. That sounded ridiculous to me and I told the owner no way. Fast forward to this spring; I called an in dependent contractor out, and all I needed was sealant for the leaks, a d there was absolutely nothing wrong with the compressor. SHAME ON YOU DYKSTRA. You lied to me every time I spoke to you and tried to sell me a new air conditioning unit I didn't need. How do you sleep at night knowing how you're scamming people?
Was having issues at the end of last year with the A/C. Our 130lb Malamute was not happy about that! Should have called then. So with summer approaching we called Dykstra! Our family has used this company for the 29 years we’ve lived in Midlothian. ...That should say enough. But we just had to comment on yesterday’s service tech Todd! He did a thorough inspection locating the issue immediately. Explained why our unit was acting up at the end of last summer. Went through the details of the repair. Checked for warranties, which gave us options. Can’t say enough about Todd. Great personality, professionalism, politeness! We want to thank Todd and Kalluk says thank you too!
I've dealt with this company in the past and present. Got both brand new furnace and AC unit..Just recently got my ac maintenance by Todd who is very professional and awesome. Had him in the past as well.I highly recommend this company and most ...importantly the tech named Todd.Good job buddy and thanks for all your input
Came out bent over to my furnace made some grunting noises about how old and terrible it was and then said I need a new furnace well we know how much that probably cost. That's real cute. So I went out and bought a $12 apart from Home Depot and my ...furnace works I'm sure glad I didn't get bamboozled by the Crooked heating company
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